Terms of sale
This website is operated by MUM OF. Throughout the site, the terms "we," "us," and "our" refer to MUM OF. MUM OF offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service," "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools that are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Section 1 – Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
Payment and Security
A) Payment Method
Payment for purchases is made by the customer's choice of:
- Credit card: Visa, MasterCard, Carte Bleue, American Express
a) Secure credit card payment:
You can pay by credit card: in this case, payment is made on our partner Stripe's website. No banking information concerning you passes through the site www.mumof.com. Payment by credit card is therefore perfectly secure. Your order will be recorded upon acceptance of payment by the banking service. You can pay online with confidence by entering the number, expiration date of your credit card, and the security code on the back of it in the spaces provided for this purpose.
Your credit card details are encrypted using SSL (Secure Socket Layer) protocol and never appear in clear text on the network. Payment is made directly to the bank. The seller never has access to these details and does not keep them on its servers. That is why they are requested again for each new transaction on our site.
b) Payment by PayPal:
www.mumof.com does not store any details relating to the customer's banking information. Payment is made according to the standards.
B) Fraud Prevention:
The mumof.com website reserves the right to verify the validity of the payment, before the order is dispatched, by any means that the seller deems necessary (including requests for identification, proof of residence, etc.).
www.mumof.com reserves the right to refuse delivery or honor an order from a consumer who has not fully or partially settled a previous order or with whom a payment dispute is in progress. In the event of fraud or suspicion of fraud, the seller reserves the right to remove any member without notice or compensation.
Section 2 – Delivery and Timeframe
www.mumof.com delivers items worldwide.
MUM OF strives to ship orders within 3 to 8 business days, Monday through Friday. Orders placed on a Saturday, Sunday, or public holiday will be processed the next business day.
B) Types of Delivery:
Deliveries are made via La Poste (the French postal service). Prices vary depending on the weight of the package.
a) Typing Error:
In the event of a typing error, especially an incorrect or incomplete delivery address, the seller cannot be held responsible for the consequences in terms of delay or impossibility of delivery. The customer must provide a valid email address; otherwise, mumof.com cannot be held responsible for the consequences resulting from this. All costs related to the reshipment of products due to a customer's typing error will be the sole responsibility of the customer.
The carrier's delivery times indicated above are to be taken into account from the departure of the package from our premises. We decline all responsibility for any extension of delivery times due to the carrier, especially in the event of strikes, bad weather, strikes, or force majeure. The same applies to internal delays specific to the carrier itself.
In the event of an extended delay in your delivery of more than 7 days beyond the maximum delivery time announced by the carrier, you will have the option to cancel your order. You will then be fully reimbursed within 30 days, provided you return the item if you have received it. Return costs are at your expense.
c) Delivery Failure:
In the event of a delivery failure attributable to the carrier (cases not covered: customer error in entering the address, availability in a pickup point following a failed delivery, exceeded storage period), MUMOF will compensate the full order amount to the customer following confirmation of the return of the order or loss by the carrier.
In case of non-receipt of the package despite its "delivered" status visible in the delivery tracking, the customer can contact www.mumof.com at email@example.com for further information. The customer will be asked for his name, first name, address, telephone number, and email address to be kept updated, as well as the declaration on his honor of non-receipt of the package.
Section 3 – Return and Refund Policy
A) Right of Withdrawal:
In accordance with the provisions of the Consumer Code, the customer has a period of 14 days from the date of receipt of the order to exercise his right of withdrawal without having to justify reasons or pay penalties, with the exception, if necessary, of the return costs.
Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) in such a way that they can be remarketed in new condition; they must be accompanied by the invoice or a copy in the case of a partial return. Damaged, soiled, or incomplete products will not be taken back.
If the right of withdrawal is exercised, MUM OF is required to reimburse the sums paid by the customer, free of charge, with the exception of return costs. Reimbursement is due within a maximum of 14 days.
The exercise of the right of withdrawal will be made by email to the following address: firstname.lastname@example.org.
B) Return Procedure:
To exercise your right of withdrawal, you must notify us of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory.
- Return of the Goods:
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
C) Exceptions to the Right of Withdrawal:
The right of withdrawal cannot be exercised for contracts for:
- The supply of goods made to the consumer's specifications or clearly personalized.
- The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
- The supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
Section 4 – Intellectual Property
The website www.mumof.com is the exclusive property of MUM OF. All texts, comments, works, illustrations, and images reproduced on the site www.mumof.com are reserved under copyright as well as intellectual property and for the whole world. As such and in accordance with the provisions of the Intellectual Property Code, only the use for private use subject to different or even more restrictive provisions of the Intellectual Property Code is authorized. Any total or partial reproduction of the site www.mumof.com is strictly prohibited.
The "MUM OF" brand and all other brands, whether figurative or not and all other marks, trade names, service marks, trade names, illustrations, images, logos, registered or not, texts, or others appearing on our products, accessories, or packaging, whether they are registered or not, are and will remain the exclusive property of MUM OF.
Any total or partial reproduction, modification, or use of these trademarks, illustrations, images, and logos, for any reason and on any medium whatsoever, without our express prior agreement, is strictly prohibited. The same applies to any combination or conjunction with any other trademark, symbol, logo, and more generally any distinctive sign intended to form a composite logo. The same applies to all copyrights, designs, and models which are the property of MUM OF.
We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our website and its content in accordance with these Terms of Service. The website and its content are provided for informational purposes only. Any unauthorized use of the website or its content will terminate the license granted by us, without prejudice to any other legal recourse.
Section 5 – Personal Information
The information and data concerning you are necessary for managing your order and our trade relations. In accordance with the Data Protection Act of January 6, 1978, you have the right to access, rectify, and oppose personal data concerning you at any time. To do this, simply request it by email indicating your name, first name, address, email, and if possible your customer reference:
- by email: email@example.com
Section 6 – Limitation of Liability
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time, we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall MUM OF, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Section 7 – Indemnification
You agree to indemnify, defend, and hold harmless MUM OF and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.
Section 8 – Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
Section 9 – Termination
The obligations and liabilities of the parties incurred before the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
Section 10 – Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Section 11 – Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of France.
Section 12 – Changes to Terms of Service
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Section 13 – Contact Information
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org.
Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract.)
- To MUM OF, [Address], email@example.com
- I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*),
- Ordered on ()/received on (),
- Name of consumer(s),
- Address of consumer(s),
- Signature of consumer(s) (only if this form is notified on paper),
(*) Delete as appropriate.
Section 1 – What Information Do We Collect?
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
Section 2 – How Do We Use Your Personal Information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Section 3 – Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Section 4 – Behavioral Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt-out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Section 5 – Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Section 6 – Your Rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we note that we are processing your information to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Section 7 – Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Section 8 – Changes
Section 9 – Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at firstname.lastname@example.org or by mail using the details provided below:
MUM OF [Address] [City, State, ZIP] [Country]